Terms Of Service
Terms of Service (TOS)
This Agreement is between you and 961Host Network
Clients will be held responsible for all actions performed by their account whether done by the account holder (the client) or others. If your account is compromised, it is the clients responsibility. We highly recommend that You, the client keep all logging information private to prevent security risk. 961Host Client Services, a 961Host Network company, agrees to provide services, which are paid in advance by the client, to the client so long as the client remains compliant with the TOS, and 961Host Network Acceptable Use Policy (AUP).
Terms of Agreement (TOA)
961Host Network reserves the right to change the TOS or AUP at any time, but also agrees to immediately notify all clients of all changes to these documents via email, to the address provided by the client. It is the client’s responsibility to keep their email address correctly updated. At the moment of change, if the client wishes to end services, they may do so with no additional charge, irrelevant of the next pay date.
Terms of Termination (TOT)
Client’s services will be suspended after 14 days of overdue payment. They will remain suspended with the IP address revoked a new one will be assigned upon paying invoice until either the invoice is paid, after which the service will be terminated, and all data lost, clients who have their service suspended or terminated due to a continual breach of the terms of service, and acceptable usage and network policies, may not be eligible for a refund, all decisions are made at 961Host Network Staff Discretion and all decisions are final.
Acceptable Use Policy (AUP)
By agreeing to this document, the client also agrees to follow all the rules set out by our Acceptable Use Policy AUP .Any breach in the rules set out by the AUP will result in immediate suspension or termination of service.961Host reserves the right to change the AUP at any time, but also agrees to immediately notify all clients of all changes to these documents via email.
Service Level Agreement (SLA)
Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability:
- Scheduled downtime.
- Problems outside of 961host network (upstream providers, or client's inbound connection) not effecting 100% loss to our network.
- Interruptions or failure of individual service caused by client, their employees, client's customers, etc. to their service. These include inaccurate configuration, 3rd party software, and client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime. We will do our best to remove such offenders immediately.
961Host Network will not be held responsible for any loss of data, it is up to the client to ensure their data is safely backed up, secured and protected. Clients are provided with backup facilities for shared hosting, reseller hosting, master reseller, alpha reseller, Packages.
Provision of Service
961Host Network will attempt to provide service to all who request it. However, we reserve the right to reject any orders from any individuals or companies as we deem necessary.
Refund Policy (No Refund, Exchange Only)
All products are sold “as is”. The customer assumes the responsibility for the purchase, and no refunds will be issued. You may contact us if you wish to exchange your purchase for a product of equal or lesser value within 7days from the purchase date. If an item of lesser value is chosen there will be no refund for the additional amount.
Our Exchange guarantee does not apply to purchases of Domain Names or SSL certificates, once purchased we cannot cancel them.
Regarding the fraud case or unauthorized payment account cannot be cancelled under refund policy unless its proven by the affected party.
Accounts terminated for abuse (such as Spamming, or other usage against our Acceptable Usage Policy) shall not be refunded at any time. Refund in the event of Network or Server outage.
To request cancellation of a service, the client must submit a support ticket to the billing department via 961Host Client Services at least 3 days prior to the next invoice due-date. All downgrade requests must also be made 3 days prior to the next invoice due-date with $15 fee will be added to the account. All client data will be deleted upon service the cancellation date.
961Host Network may terminate, or suspend a client service(s) if they act in an abusive manner toward 961Host Network Servers, or employees, examples of such activity include, but is not limited to:
- Written, or Verbal abuse toward 961Host Network LLC Employees (Profanity, Threats, etc.)
- Persistant Disregard to complaints, or content removal notices.
- Consistent errors or administrative changes causing unnecessary workload
- Spamming 961Host Network LLC Emails, Forums, Client Area, and Live Chat
- Frequent Payment bounceback's, or overdue payments
- Sending false traffic, or large amounts of fake traffic
- Performing network floods, or Denial of Service Attacks
- Derogitory, False or Exaggerated forum and blog posts
- Issusing Payment Chargebacks
Prohibited Content List
The following are prohibited from use on our server and may not be uploaded or run. Reasons for banning them include adverse effects on server load, invitations to hackers/spammers/criminal activity, etc.
- Nulled Scripts
- Illegal Torrents
- Public Proxy servers/VPN
- Phishing Pages
- Slowloris Scripts
- Source or Target of DoS attacks
- CPU Wasting Scripts Such as Bitcoin mining and/or Runescape bots
- BOTNET ,Money Making Scripts ( BOTNET Auto Money Making )
961host network is available through the Internet, provided that Client has established connectivity. 961host takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages that render 100% packet loss, 99% of each calendar month.
Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in 961host Network as confirmed by 961host . Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.
Scheduled Downtime is any 961host.
Service / Payments / Invoices Fees
All 961Host fees and charges are quoted and billed in US Dollars ($) unless otherwise noted.
Service fees are due at the time of order or on the day of renewal. All fees must be paid in full.
961Host reserves the right to modify service fees and rates, effective upon posting on the 961Host website or on this Agreement. Current service charges include the following (non-exclusive list):
Late Fee Amount ( OverDue Invoice )
Reactivation Fee (TOS Violation)
Cancellation Processing Fee
Accounts will be suspended if its service renewal fees are not paid within the next 72 hours of the due date. Accounts suspended in this manner can be re-activated By Contacting us,Sales@961host.net
961Host Network LLC handles DMCA complains very seriously, and will comply with all official takedown notices from the respective copyright owners. To report a breach of ®CopyRight, please send an email to submit a ticket to the abuse department. Any client found to be using copyrighted material will have 24 hours to remove such content, if it is not removed, 961Host Network LLC Staff will disable access to the copyrighted content.( Click here To Make A Report )
961host reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
Terms of Service Last Modified: 16/08/2015
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